Direct Debit Request (DDR) Servicing Agreement

Client Finance

Direct Debit Request (DDR) Servicing Agreement

Direct Debit Request (DDR) Servicing Agreement User Id: 314753

for Client Finance

For the purposes of this Agreement, the terms “we” and “us” refer to
Gold Fidelity Pty Ltd trading as Client Finance
Direct Debit Request (DDR) Servicing Agreement
This DDR Service Agreement forms parts of the terms and conditions
of the DDR Authority and should be read in conjunction with the DDR
Direct Debits
Direct debits are a convenient payment mechanism and can be
arranged for one-off payments, ongoing payments, for fixed amounts or
amounts that vary from time to time. The basis on which the direct
debits will be processed is as follows:
Debiting Your Account
By signing a direct debit request, you have authorised us to arrange for
funds to be debited from your account. You should refer to the direct
debit request and this agreement for the terms of the arrangement
between you and us. We will only arrange for funds to be debited from
your account as authorised in the direct debit request.
Non Business Days
If the debit day falls on a day that is not a business day, we may direct
your financial institution to debit your account on the following business
day. If you are unsure about which day your account has or will be
debited you should ask your financial institution.
Changing Your DDR Authority
We will provide you with 14 days notice if we wish to change any of the
details on which the basis of your DDR Authority is processed (For
example – if we change the day of processing or the date on which the
amount of your DDR is calculated).
Stopping or Cancelling your DDR
You may stop or cancel your DDR at any time by contacting either us
(see below under
Contact Us
for details on how to do this) or your
financial institution.
Please note
: if we have already processed the payment due, we
are unable to stop it.
If you do not make an alternative arrangement to pay us or fail to
pay us, you will be in default under your contract.
Clear Funds
You should ensure that you have sufficient clear funds in your account
to enable the DDR to be honoured by your financial institution.
Returned or Dishonoured DDR’s
If your DDR is dishonoured or returned unpaid by your financial
institution for any reason, you will be responsible for payment of the
debited funds together with any return fees and administration costs we
incur in
addition to any fees charged to your account by your
financial institution. Client Finance
reserves the right to cancel the
drawing arrangements if three or more drawings are returned unpaid by
your nominated financial institution and arrange with you an alternative
repayment method.
Debit Identification
Debits will be identified on your bank (or credit card, where applicable)
statement by the use of the User Id: 314753.
DDR Dispute Resolution
If you wish to dispute any DDR transaction that we have processed, in
the first instance, you should contact us (see below under
Contact Us
for details on how to do this)
as soon as possible
We will then investigate your claims and if we ascertain that the account
was debited erroneously, we will arrange to reimburse your account. We
will advise you in writing of our findings and what we are doing to correct
the situation. If you do not agree with us or if we fail to resolve any
dispute you raise, you can contact the financial institution that holds your
account and make a formal claim by completing a DDR Customer
Claim form.
Once you have done this, your financial institution will investigate
whether the transaction was authorised by you and respond in writing
whether the claim is accepted. If the claim is made within the first 12
months after the transaction date, you should receive a response within
30 days from the date of your claim.
Your Records
No account records or account details will be disclosed to any
person(s) except where such information is required in connection with
any claim relating to an alleged incorrect or wrongful debit or unless we
are required to do so by law.
Paygate (Debit User) is a fully owned division of FFA Paysmart Pty Ltd
a licensed commercial corporation regulated by the Queensland
Justice and Attorney-General (Office of Fair Trading division) and
collected funds are held in trust until disbursement to the entity. In the
event of fraud where Paygate is not at fault, Paygate will be free of any
legal liability.
Your Account
You should be aware that some financial institutions may not allow
DDR`s to be processed to certain types of accounts. You should check
with your financial institution or recent statements to ensure correct
details are provided on the DDR Authority.
Contact Us
If you wish to make any inquiries, dispute or provide advice about your
you can contact us by emailing
mailing written notification to
The Manager, Client Finance,
PO Box
507 Toorak Vic 3142
, delivering it to
Suite 14 50-58 Ross
Street Toorak Vic 3142
or telephoning us on
(03) 9972 9524.
FFA Paysmart Pty Ltd is an authorised representative (AR No.409047) of Transaction Services Holdings Ltd
a holder of an Australian Financial Services Licence
(No. 338256).